Not Stated 7

The model receives the prompt (and optional system message). The run uses scorer exact_match with the JSON configuration below. Pass/fail and partial credit are determined entirely by that scorer against the model output; no human grading.

Answer only based on the document. If not present, reply exactly: Not stated

Document:
- Platform Helios supports SSO via SAML and OIDC.
- Audit logs are retained for 120 days.
- Backups run every 4 hours and are encrypted at rest.
- API endpoints support cursor pagination and scoped API keys.

Question:
What is the dedicated support SLA response time in minutes?

{
  "expected": "Not stated"
}