Summary

The model receives the prompt (and optional system message). The run uses scorer contains_all with the JSON configuration below. Pass/fail and partial credit are determined entirely by that scorer against the model output; no human grading.

Summarize in exactly 3 short bullet points: Customer support metrics improved after intent routing, macro templates, and clear escalation criteria for billing and abuse tickets. Resolution SLA breaches were reviewed weekly.

{
  "expected_contains": [
    "intent routing",
    "escalation",
    "SLA"
  ]
}